Privacy Policy
This policy explains what Sun Pool & Spa Supply collects when you use this website, why we collect it, and what you can ask us to do about it. We do not sell your personal information.
What we collect
When you submit a form, request a quote, or book a visit, we collect the details you enter — typically your name, phone number, email address, and anything you write in a message field. Providing them is voluntary, but we need them to answer you.
Like most websites, we also receive some information automatically: your IP address, device and browser type, the pages you view, and the site or ad that referred you.
How we use it
To reply to your request, send pricing and availability, schedule showroom visits and service appointments, and follow up about products you asked about. We also use aggregate traffic data to understand which pages are useful and to measure our advertising.
Calls and text messages
If you give us your phone number, you agree that we may contact you at that number by phone or text about your request. Message frequency varies, and message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Opting out of texts does not remove you from our records or stop us from responding by email.
Cookies and tracking
We use cookies and similar technologies to keep the site working, remember your preferences, and measure performance. We also use third-party analytics and advertising tools, which may include Google Analytics, Microsoft Clarity, and the Meta (Facebook) pixel. These tools may set their own cookies and receive information about your visit, including that you submitted a form, so we can measure and improve our advertising.
You can block or delete cookies in your browser settings. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout, and adjust ad personalization in your Google and Meta account settings.
Who we share it with
We share information only with the service providers that help us operate — for example our website host, customer relationship manager, email and text messaging providers, and advertising platforms — and only so they can perform that work for us. We may also disclose information if the law requires it, or to protect our rights, safety, or property. We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for money.
How long we keep it
We keep inquiry and customer records for as long as needed to serve you and to meet our legal, tax, and warranty obligations, then delete or anonymize them.
Your choices and rights
You can ask us to tell you what personal information we hold about you, correct it, or delete it. You can ask us to stop contacting you at any time. If you live in California, the CCPA gives you the right to know, delete, and correct your personal information, to opt out of its sale or sharing, and not to be discriminated against for exercising those rights. We will not treat you differently for making a request.
To make a request, contact us with the details below. We may need to verify your identity before acting on it.
Security
We use reasonable safeguards to protect the information you send us. No method of transmission over the internet is completely secure, so please do not send sensitive information such as financial account or government ID numbers through a website form.
Children
This site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy as our practices or the law change. The current version always appears on this page.
Contact us
Sun Pool & Spa Supply
12473 Woodside Ave, Suite C, Lakeside, CA 92040
(619) 561-8587
[email protected]